Semiconductor Test Contacts

Xpedite 24/7 Help Center

Xpedite 24/7 Help Center gives our customers the ability to request information and submit 24 hours/day, 7 days/week.
The Help Center automatically routes questions to the correct Xcerra expert from any of our global locations giving best-in-class support quickly. 

Contacts by Location and Type

Helpdesk Handlers

Helpdesk Asia, Service Manager
+65 6508 8440
Mr. Kevin Chong (kevin.chong@xcerra.com)
Helpdesk Central East North & America, Service Manager
+1 781 467 5374
Mr. John LaFlamme (john.laflamme@xcerra.com)
Helpdesk for Handlers, China/Taiwan
+886 926 317647
Mr. Vincent Yu (VincentS.Yu@xcerra.com)
Helpdesk for Handlers, Japan
+81 44 812 2761
Mr. Toshumi Taguchi (toshimi.taguchi@xcerra.com)
Helpdesk for Handlers, Malaysia
+606 6337 1322
Mr. Kit Tek Chong (kintek.chong@xcerra.com)
Helpdesk for Handlers, Philippines
+63 2 8093219
Mr. Edwin Castillo (edwin.castillo@xcerra.com)
Helpdesk for Handlers, Singapore
+65 6408 8408
Mr. Tze Choon Ching (tzechoon.ching@xcerra.com)
Helpdesk for Handlers, Thailand
+66 29848225
Mr. Jaran Ruangpetch (jaran.ruangpetch@xcerra.com)
Helpdesk North Europe, Service Manager
+49 172 7313734
Mr. Alexander Luda (alexander.luda@xcerra.com)
Helpdesk South Europe, Service Manager
+359 99 878 335
Mr. Aaron Fero (aaron.fero@xcerra.com)
Helpdesk West North America, Service Manager
+1 925 337 0907
Mr. Greg Hester (greg.hester@xcerra.com)

    * Direct Xcerra Contact