The program is designed to support your product by planning, forecasting and budgeting both parts and labor needs.
The Xcerra OEM Protect program ensures best in class services through your reliable partner.
With OEM Protect you can rely on one business partner to take full ownership. You will benefit from the Xcerra’s expertise based on the total installed base globally and can leverage Xcerra’s global assistance network.
Xcerra as your OEM will make sure that your equipment will be serviced with the original, most recent and optimized version of spare parts only.
The Xcerra OEM Protect program comprises four attractive contract offerings.
Each of the contract types is designed to lower your machine downtimes and simplify the processes and allows benefiting from optimized pricing structure for spares and service.
OEM Protect Service Labor
– emergency system repair
– preventative maintenance
– performance verification and enhancement
– system modifications
OEM Protect Training
– internal staff development
– training programs at Xcerra
– training centers or on site
– custom programs for your specific requirements
Dedicated Solutions for Handlers
OEM PM Contract
– forecasted up front and shipped as scheduled
OEM Parts Contract
– easy and cost efficient services. Use what you need, consume as you go
– flexible contracts with the ability to add services into one PO
OEM Ramp Pack
– start up services to protect your new product ramp
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