Multitest launches local kit design team in the Philippines
Multitest makes a significant step to expand customer support. Starting May 2015 an additional design team for conversion kits will be supporting the needs of Asian customers. The local design team based in the Philippines will be the expert contact for kit related requests of customers and ensure shortest response times.
Efficient handling solutions are often based on appropriate design of the conversion kits. Customers will be able to explain their requirements directly to the designers and will receive immediate feedback on the available design options. Understanding the conditions of each alternative provides a better basis for decision making.
Based in the close location to the customer the design kit team will be able to get clarification on open issues fast and efficiently. The overall cycle time from kit order to delivery can be substantially shortened.
Syariffuddin A. Kamarudin, Product Manager, explains: “Kit business is important for our customers and for us. Often the overall handling solution is based on innovative kit design. We are proud to offer this additional support to our customer base in Asia. We staffed the team with experienced designers. Our goal is to establish another channel for technical discussion with our customers. The designers will work with customers onsite. A thorough understanding of the customer requirements will enable them to translate it directly into a design concept.”